Frequently Asked Questions


The software is offered as a license or SAAS (Software as a Service) in order to ensure the user always has access to the latest version. For more information, please contact us at 1 800 363.4096.
The teams are located in Montreal and offer bilingual service to cater to the needs of our Canadian users. We are available to answer all your questions by phone from 8 a.m. to 6 p.m. (EDT) and you can contact us by email anytime.

Software usage

Software updates are at your fingertips via the help menu that also contains an improvements list (Historical Account).
NO, there are no fees for uploading updates.
The Optosys exam file allows you to organize and adjust the specifics of the information according to your preferences. This will allow you to create a more satisfying Dr./patient interaction all within the considerations of an optometrists' workflow.
No need to create templates, there is a selection of easily customizable documents ready for you to choose from.
NO.Thanks to Optosys, you can directly upload ophthalmic lens catalogues based on your preferences (suppliers, brands and materials).
All companies billable through Telus are billable through Optosys, including major insurers such as industrial Alliance, Manulife Financial, Great West, Sun Life Financial and much more.
YES.Optosys can directly invoice any provincial government; Nova Scotia (MSI), Quebec (RAMQ), Ontario (OHIP), Manitoba (MSP), Saskatchewan (SaskHealth), Alberta (AHC) and British Columbia (MSP).
YES. This function is available for Optosys users in Ontario.

System requirements

YES. We ensure that Optosys is always compatible with the latest versions of Windows.
YES. However, you must have the Windows emulator installed on your MAC.
The full list of system requirements is available in the SOFTWARE section.
Being fully integrated into Microsoft Office, the Optosys software works at its best to easily create documents. Thus allowing you to quickly merge patient data and edit all reports from within Excel.
High-speed Internet access with download speeds of up to 10Mbps and upload speeds of up to 1Mbps are required. However, for multi-clinics, the main clinic must have a plan that includes a fixed IP address. Optosys follows https protocol, a secure communication network similar to what banks use.

Security, reliability & data access

YES. The software allows you to create secure groups and assign users to each section of Optosys.
Your database is stored in your server and belongs to you.
YES, Nothing could be simpler ! Several options are available based on your needs to be mobile.

Still searching for an answer? Call our support team!