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Before contacting our teams we invite you to browse our
Frequently Asked Questions (FAQ) which has several answers for you.


The software is offered as a license or SAAS (Software as a Service) in order to ensure the user always has access to the latest version. For more information, please contact us at +1 (800) 363-4096.
The teams are located in Montreal and offer bilingual service to cater to the needs of our Canadian users. We are available to answer all your questions by phone from:
Operating hours (GMT-5)
Monday to Friday: 8am - 7pm
Saturday and Sunday: Closed
Emergency service by email 24/7
YES! We take care of the data transfer based on your needs. Optosys is compatible with most optometry software; we maintain as much of your data as possible.
YES! Our support team and trainers are at your disposal seven days a week. We're here to assist and answer all your questions. And even if your request falls outside the scope of Optosys, we'll still look into it!
YES! Several updates are offered throughout the year with new features, bug fixes, security patches, and equipment connectivity. We'll communicate these updates to you by email and through free webinars.
It's easy—make an appointment by filling out the form, and one of our trainers will contact you to set up a free software demo. We'll assess your needs and present a quote. The installation is then performed on a scheduled date and is accompanied by a data transfer, system configuration, and training session.

Software usage

Software updates are at your fingertips via the help menu that also contains an improvements list (Historical Account).
NO, there are no fees for uploading updates.
The Optosys exam file allows you to organize and adjust the specifics of the information according to your preferences. This will allow you to create a more satisfying Dr./patient interaction all within the considerations of an optometrist’s workflow.
No need to create templates, there is a selection of easily customizable documents ready for you to choose from.
NO. Thanks to Optosys, you can directly upload ophthalmic lens catalogues based on your preferences (suppliers, brands and materials). All companies billable through Telus are billable through Optosys, including major insurers such as Industrial Alliance, Manulife Financial, Great West, Sun Life Financial and much more.
YES. Optosys can directly invoice any provincial government; Nova Scotia (MSI), Quebec (RAMQ), Ontario (OHIP), Manitoba (MSP), Saskatchewan (SaskHealth), Alberta (AHC) and British Columbia (MSP).
YES. This function is available for Optosys users in Ontario.

System requirements

YES. We ensure that Optosys is always compatible with the latest versions of Windows.
YES. However, you must have the Windows emulator installed on your MAC.
The full list of system requirements is available in the SOFTWARE section.
Optosys is a software that works optimally, and is fully integrated, with Microsoft Office making it easy to create documents. This allows you to quickly merge patient data and edit reports when converted into Excel.
High-speed Internet access with download speeds of up to 10Mbps and upload speeds of up to 1Mbps are required. However, for multi-clinics, the main clinic must have a plan that includes a fixed IP address. Optosys follows https protocol, a secure communication network similar to what banks use.

Security, reliability & data access

YES. The software allows you to create secure groups and assign users to each section of Optosys.
Your database is stored in your server and belongs to you.
YES, Nothing could be simpler ! Several options are available based on your needs to be mobile.

Operating Hours

Eastern Standard Time (GMT-5)
Monday to Friday: 8am - 7pm
Saturday and Sunday: Closed
Emergency service by email 24/7

Phone Number

1-866-660-6797 * +1-514-762-1954 **

* Toll free number
** Local number



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