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Our FAQ

You have questions, we certainly have an answer. Before contacting our teams we invite you to browse our Frequently Asked Questions (FAQ) which has several answers for you.

General

The software is offered as a license or SAAS (Software as a Service) in order to ensure the user always has access to the latest version. For more information, please contact us at +1 (800) 363-4096.
The teams are located in Montreal and offer bilingual service to cater to the needs of our Canadian users. We are available to answer all your questions by phone from:
Operating hours (GMT-5)
Monday: 7:30am to 6:00pm
Tuesday to Friday: 7:30am to 8:00pm
Saturday and Sunday: Closed
.

Software usage

Software updates are at your fingertips via the help menu that also contains an improvements list (Historical Account).
NO, there are no fees for uploading updates.
The Optosys exam file allows you to organize and adjust the specifics of the information according to your preferences. This will allow you to create a more satisfying Dr./patient interaction all within the considerations of an optometrist’s workflow.
No need to create templates, there is a selection of easily customizable documents ready for you to choose from.
NO. Thanks to Optosys, you can directly upload ophthalmic lens catalogues based on your preferences (suppliers, brands and materials). All companies billable through Telus are billable through Optosys, including major insurers such as Industrial Alliance, Manulife Financial, Great West, Sun Life Financial and much more.
YES. Optosys can directly invoice any provincial government; Nova Scotia (MSI), Quebec (RAMQ), Ontario (OHIP), Manitoba (MSP), Saskatchewan (SaskHealth), Alberta (AHC) and British Columbia (MSP).
YES. This function is available for Optosys users in Ontario.

System requirements

YES. We ensure that Optosys is always compatible with the latest versions of Windows.
YES. However, you must have the Windows emulator installed on your MAC.
The full list of system requirements is available in the SOFTWARE section.
Optosys is a software that works optimally, and is fully integrated, with Microsoft Office making it easy to create documents. This allows you to quickly merge patient data and edit reports when converted into Excel.
High-speed Internet access with download speeds of up to 10Mbps and upload speeds of up to 1Mbps are required. However, for multi-clinics, the main clinic must have a plan that includes a fixed IP address. Optosys follows https protocol, a secure communication network similar to what banks use.

Security, reliability & data access

YES. The software allows you to create secure groups and assign users to each section of Optosys.
Your database is stored in your server and belongs to you.
YES, Nothing could be simpler ! Several options are available based on your needs to be mobile.

Request Information / Ask for help

Fill out the form below as precisely as possible so that our teams can provide you with the best answers to your questions.

Tips!

For any questions, please contact web@opto.com.

Tips!

OSI members have discounts and benefits on packages. Consult opto.com for more information

Tips!

The request is made in the customer area using the form. Login here.

Tips!

Remember to look at the Training section available in the User Access before contacting us. We also have a youtube channel.

Operating Hours

Eastern Standard Time (GMT-5)
Monday: 7:30am - 6pm
Tuesday to Friday: 7:30am - 8pm
Saturday and Sunday: Closed

Phone Number

1-866-660-6797 * +1-514-762-1954 **

* Toll free number
** Local number

Email

contact@optosys.ca

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